Services

Online support

AndSoft offers online support in English, French and Spanish for the management of all your systems.

  • Standard support: 0900-1900 (CET), Monday through Friday
  • Optional extended support: 0700-0900 (CET) and 1900-2300 (CET), Monday through Friday
  • Optional global support: 24 hours a day, 7 days a week, 365 days a year
  • Support available directly via the application
You can benefit from support that is natively integrated into your application: each user can in fact make their requests or corrective help directly from their work environment and describe their level of urgency.

Certainties in the answer: AndSoft systems can directly contact our intranet, therefore it is dealt with as soon as possible by any of the available developers and consultants.

At the end of each support, confirmation is sent by email to communicate its completion.

SaaS

SaaS: Software as a Service, meaning the application is simply accessible from a distance.

This means the clients do not have to take care of the maintenance, exploiting and hosting of the applications.

The budget is defined: constant hosting fee on a period of time, no investment in software or hardware

Easy access and flexibility: the data in the applications is accessible anywhere all the time via an Internet connection.

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